OUR CUSTOMERS COME FIRST

Delivering an unsurpassed customer experience is a core SAVE IT business value. We will always provide fast and efficient technical support.

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Our qualified technical consultancy team is available to provide you support if you ever have any issues using our email archiving solution. No matter what the problem, our top priority is to resolve it as quickly as possible. Technical support is available from 8 AM to 6 PM AEDST Time, Monday through Friday, excluding observed holidays.

Please check out our Technical Support FAQ before submitting an issue to find answers to common problems.

Frequently asked questions: Click to visit Business FAQ

Support email: support@saveit.com.au
Support phone: 02 8905 8971

Sales email: hello@saveit.com.au
Sales phone: 02 8905 8970

International phone: +61 2 8905 8971

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Necessary Information

When sending us a support request, the more information you send us means better chances that we'll solve your problem in one shot!
In the email to technical support be sure to include the following information:

1. Date and time of first problem report
2. Customer company name
3. Name of the SAVE IT engineer handling the issue (if any)
4. Name and contact information for the customer submitting the case
5. Nature of problem (symptoms, functional, performance, and circumstances sufficient for re-creation on-demand)
6. Current status of problem
7. Customer-defined or SAVE IT-defined work-arounds (if any)
8. Initial recommendation by SAVE IT (if any)

We know that might seem like a lot of stuff, but most of the time it will let us resolve the issue you're experiencing in one shot! If a problem is reported by email, a technical support engineer will contact the customer at the earliest reasonable opportunity to obtain any missing information.

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