OUR CUSTOMERS COME FIRST

Delivering an unsurpassed customer experience is a core SAVE IT business value. We will always provide fast and efficient technical support.


Our qualified technical consultancy team is available to provide you support if you ever have any issues using our email archiving solution. No matter what the problem, our top priority is to resolve it as quickly as possible. Technical support is available from 8 AM to 6 PM AEDST Time, Monday through Friday, excluding observed holidays.

Please check out our Technical Support FAQ before submitting an issue to find answers to common problems.

Frequently asked questions: Click to visit Business FAQ

Support email: support@saveit.com.au
Support phone: 02 8373 7551

Sales email: hello@saveit.com.au
Sales phone: 02 8373 7550

International phone: +61 2 8373 7550


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Necessary Information

When sending us a support request, the more information you send us means better chances that we'll solve your problem in one shot!
In the email to technical support be sure to include the following information:

  1. Date and time of first problem report
  2. Customer company name
  3. Name of the SAVE IT engineer handling the issue (if any)
  4. Name and contact information for the customer submitting the case
  5. Nature of problem (symptoms, functional, performance, and circumstances sufficient for re-creation on-demand)
  6. Current status of problem
  7. Customer-defined or SAVE IT-defined work-arounds (if any)
  8. Initial recommendation by SAVE IT (if any)

We know that might seem like a lot of stuff, but most of the time it will let us resolve the issue you're experiencing in one shot! If a problem is reported by email, a technical support engineer will contact the customer at the earliest reasonable opportunity to obtain any missing information.


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Technical Support FAQ

We have compiled the following list of comprehensive step-by-step guides and videos to help you use the key features of the SAVE IT email archive.

General

My Archive

Using Folders in your archive

Searching your archive

Working with your search results

Export options for emails in your archive

 


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Buy now

Whether you know a lot or a little about email archiving our Australian based specialists can walk you through the SAVE IT Cloud Based Email Archiving solution and can have you signed up in as little as 15 minutes.

Contact us between the hours or 9am and 5pm AEST on 02 8373 7550 or alternatively fill out the form below and we will call you back as soon as we can.


First Name *
Last Name *
Email Address *
Phone *
Job Title *
Company *
Country *
# of Employees *
Email System *
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Email us

To send us an email from your email client click hello@saveit.com.au, or alternatively you can email us via the form below:

First Name *
Last Name *
Email *
Phone number
Message *
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